What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi,I am trying to embed a form which includes a paypal payment.

    Asked by sahawaii on September 08, 2013 at 02:18 AM


    I am trying to embed a form which includes a paypal payment. I am trying to emebd the form into an email created with benchmarkemail (http://www.benchmarkemail.com). The purpose is to send a reminder to clients whose membership has expired and I would like to embed the form directly into the email. I tried copying the source of the form into the html of the email and to use iframe. The form shows up ok in the body of the email (nicer with iframe) however when clicking submit from within the email it opens up a page (link is: http://submit.jotform.us/submit/30768659691168/) with the following error: "Form ID did not match. Form ID: Form Name: 30768659691168."

    Is there a way to do this?

    Thank you.

    This is a re-post of a comment on Which Form Embed Code Should I Use?

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 08, 2013 at 03:17 AM


    Unfortunately embedding form source code directly in an html email template would cause many possible errors. I would say it's not possible to do that since form requires its scripts in order to work properly. It won't run properly if they are viewed as email message. You should consider using the direct form URL instead. http://www.jotform.us/form/30768659691168