Password Recovery: every time I get the reset email, it says password has expired.

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    Connie Borgialli 
    Asked on October 26, 2020 at 12:19 PM

    I am trying to recover my password for Single Track Healthcare. I get the email but I go to get the code and it says the reset password has expired. I need some help. I've tried 4 times.

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    Niko_N
    Answered on October 26, 2020 at 05:02 PM

    Hi Connie,

    I've checked your account email bo*****li@att.net, and there's an only a guest account using that email. Presumably, that's a reason why password reset codes don't work.

    Are you trying to recover password for the account which is related to these forms below:

    https://www.jotform.com/form/201376832941154

    https://www.jotform.com/form/202186289878068

    If that's a case, and you are the owner of that account, please note that it is created using an email address

    christopher.d************track@gmail.com

    So, it would help if you tried to reset the account password using that email address.

    Please let us know if you are referring to something else.

    Thank you!