Getting error with Authorize.net payment in the form

  • madison.skyline
    Asked on October 26, 2020 at 12:44 PM

    Hi,


    I have set up my order from with Autorize.net. I did a real trial run last week and it worked. Today I had a customer try to use it and it will not work. This error message pops up:

    1603730421 5f96fbf57d304 image (114) Screenshot 10

    And then if they click the go-back button this pops up:

    1603730509 5f96fc4dd692d image (113) Screenshot 21


    I set up for the form to be disabled on the 30th, could that be why? We are using authorize.net as our processor.


  • Welvin Support Team Lead
    Replied on October 26, 2020 at 4:50 PM

    The error in the first screenshot is common with Authorize.net integration particularly with the credentials used in the settings. Please check that, and make sure that you have the correct API Login ID and Transaction Key.

    Click Payment Settings > Settings icon at the top right side to check your credentials:

    1603745203 5f9735b317ebe Screenshot 10

    No, the date limit is not the reason for this problem in the form.

    As for the second screenshot, I cannot replicate the problem in my test form. When you click the Go Back link in the first error, it is supposed to go back to the form. Please fix the first error first, and let us know if the issue persists.

    Thanks