Login with username/password instead of Google authentication.

  • Profile Image
    Asked on October 26, 2020 at 02:12 PM

    Hi JotForm team,

    All this while I have been login using Google account. But starting now I want to login using the username.

    Is it possible?

    If yes, I cannot recall my password for my JotForm account. I tried "Forgot My Password" and then it sends verification to email (as per set on my account settings, which I purposely not using the Gmail).

    I received the email, clicked the link, it verified me through the email I set. But after there is no option to reset password or something.

    I just go back to the login page. Going back to square one, I cannot log in using my username and can only login using Google account.


  • Profile Image
    Answered on October 26, 2020 at 06:52 PM

    Hi there,

    Thanks for reaching out to us!

    You can easily switch to use login credentials instead of Google authentication. Here's how:

    1. Check your email inbox, I've sent you a password reset email

    2. Follow the email instructions to set up a new password.

    3. Now, you can login using your username and the password you've created.

    Moreover, if you would like to do it yourself in the future, kindly check this guide on how you can easily receive password rest email and reset your password.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.