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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment inquiry

    Asked by Michal on September 08, 2013 at 09:50 AM

    Hello.

    Few weeks ago I filled the booking form from one of your cients.

    I've chosen payment by card, but money is still on my account.

    Is this possible that payment is delayed or simply failed ?

     

    Regards

    Michal

    booking form card hello my account
  • Profile Image

    Answered by khrisell on September 08, 2013 at 10:15 AM

    Hello,

    You can check the payment gateway you have used on that form if the money was processed.

    It might be in pending status.

    If you have paid using credit card, may I know how can you say that money is still in your account? Is there any indication in your credit card that it is not been charged?

    Thank you and we're here to assist you if you have further clarifications.

  • Profile Image

    Answered by Michal on September 08, 2013 at 12:52 PM
    Hello
    THank you for your assistance.
    How can I check the gateway ?
    Link to form: https://secure.jotformeu.com/form/32213700051334/
    I can see there was no such transactions on my card history.
    I can not also place this massage as an answer on forum.
    Regards
    Michal
    2013/9/8 JotForm Support Forum
  • Profile Image

    Answered by jeanettebmz on September 08, 2013 at 02:48 PM

    Hello Michal

    Thanks for sharing the form's link that you used to send a payment through. This a form that belongs to a free user not to a customer of us like you assumed. And it's not built using a payment gateway, it took your sensitive CC info in plain text. The owner of this form will probably process your Credit Card info in a manual way.

    However, I would take actions on this unless you know the owner, I would block this payment. For now the form is now suspended as we do not tolerate this practice

    Thank you very much for letting to know this to us

  • Profile Image

    Answered by Michal on September 08, 2013 at 03:13 PM
    Acctually I know the owner and I don't want to make them any trouble.
    Form Belongs to Rum Expirience and it is a booking form for their rum
    university event.
    I was just afraid that I made mistake in my card nr or something, and they
    won't let me participate in the event.
    I just couldn't get any information about my payment from them so I tryed
    another way.
    I trust rum-expirience and just have some problems with communication.
    I am sorry for the confusion.
    2013/9/8 JotForm Support Forum
  • Profile Image

    Answered by EliezerN on September 08, 2013 at 04:46 PM

    @Michal

    Thanks for the additional information. However, as Jeanette said this is a prohibited practice in Jotform. So that we will wait for the reply of our user to discuss the purpose of his form and provide the proper directions if he was not informed correctly how to create the form to fit to his needs and without violating our terms of use. 

    Thanks