Getting HTML characters in the Excel Sheet when downloaded

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    SelamatDesigns
    Asked on October 26, 2020 at 04:27 PM

    I am trying to report on survey results for one of my forms (Return Authorization Request Form) and the primary field, "Specific items + quantity to be returned or exchanged (list by sku/description or indicate "entire order")" is returning html code when I download the results.



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    roneet
    Answered on October 26, 2020 at 09:17 PM

    Are you referring to this form?

    https://www.jotform.com/80575812893164

    I have just downloaded the Excel sheet but could not replicate any issue with it. Could you please let us know the affected submission IDs?

    https://www.jotform.com/help/549-where-to-find-the-submission-id?

    Looking forward to your response.

    Thanks.