Client are unable to fill out the radio buttons

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    cat dillon 
    Asked on October 26, 2020 at 04:55 PM

    It won’t allow to properly fill out the circles!

    Screenshot
  • Profile Image
    Lorenz_A
    Answered on October 26, 2020 at 09:58 PM

    I assume this is the form https://www.jotform.com/form/202915720733149 you are referring to, right? Based on your screenshot, it seems like the issue is happening on a mobile device only. Can you please confirm?

    I tested your form both on mobile and desktop but I was not able to replicate the issue. The radio buttons are successfully filled and working as expected.

    Please see the images below.

    1603763752_5f977e2836b94_test - 2020-10-

    1603763767_5f977e37bfcf9_test - 2020-10-

    Can you please let us know what mobile device and browser were used when your client got this issue? So we can run some tests on the same platform and see if we'll be able to replicate the issue.

    Also, I have cleared your form's cache, can you check with your client if it's working now.

    We look forward to your response.

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    innerwisdomeating
    Answered on October 26, 2020 at 11:28 PM
    It was happening too often so I left jotform and moved to google forms. Ths,
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    gerardw
    Answered on October 27, 2020 at 02:52 AM

    We are sorry to see you go, but it would have been helpful if you could let us know the details requested by my colleague above so that we could investigate further on the issue you have been facing.