I need to change my login

  • Profile Image
    Stern_Zach
    Asked on October 26, 2020 at 05:09 PM

    Hi. It looks like i used to google to create my account initially.

    When i try to work through the forgot my password, it doesnt find me in the system.

    I would like to set up my account with standard user name and password login and not use google sign in. Please arrange and advise.

    Thank you,

    Zach

  • Profile Image
    Mike_G
    Answered on October 26, 2020 at 09:40 PM

    So you can set up an account password for your account without entering a "current" password that the change password option on the Profile page of your account requires, you can request a password reset instruction by following the instructions in this guide: How-to-reset-JotForm-account-password

    Please give it a try and let us know if you need any further assistance.

  • Profile Image
    Stern_Zach
    Answered on October 27, 2020 at 05:28 PM
    It wont let me save the new password if the current password is blank. If i
    use the forgot password, it doesnt recognize my email address or user name.
    Thank you for your help. This is really annoying.
    ...
  • Profile Image
    Mike_G
    Answered on October 27, 2020 at 07:24 PM

    Thank you for updating us. We would like to apologize for any inconvenience.

    I just sent the password instruction to the email address associated with your account, kindly check your email and follow the instructions so you can reset your account password.

    Feel free to let us know if you need any further assistance.