What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get signature to display in notification email?

    Asked by muvsu on September 08, 2013 at 05:28 PM

    My Release and Consent form is not sending the signature in the notification email. It just sends the web link to the image. I need to have it displayed when sent. I use gmail and was not asked to display images.

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    JotForm Support

    Answered by jonathan on September 08, 2013 at 06:47 PM


    From what I have checked so far, I think this is happening because you have set the Notification E-mail to Text Mode only.


    I suggest that you Add New Email notification and maintain the default HTML mode to be able to see the e-signature added on the notification email.

    I did this test on my end, and was able to see the e-sign on the email message result.


    Please try the suggested modification. Inform us if the issue persist.


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    Answered by muvsu on September 08, 2013 at 07:47 PM

    Hey Jon Thanks for getting back so quickly! I will do that. It sure looks alot better that way. I just need to keep it down to one page but that should be easy enough. Thanks for your help

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    JotForm Support

    Answered by jonathan on September 08, 2013 at 08:26 PM

    We are glad to be of help. =)

    Contact us again anytime for any assistance needed.