Google Sheet not Updating After Integration

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    Asked on October 27, 2020 at 12:54 AM

    Hi- I recently integrated a form to a different google drive account. The data integrates initially, but new entries do not automatically populate. It is unclear to me why the data only transfers upon integration but then not after. Thank you.

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    Answered on October 27, 2020 at 03:38 AM

    Hello David! We're aware of the issue and has been escalated to the concerned department.

    Google Sheets integration isn't working for HIPAA accounts under some circumstances.

    We're working on it. We'll get back to you as soon as this is fixed.

    Thank you for your patience and understanding in this regard.

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    Answered on October 27, 2020 at 04:48 AM

    Hello! This issue has now been fixed. All submissions from HIPAA forms are now successfully being exported to the integrated Google Sheets.

    Kindly check the working at your end. In case you come across any issues, let us know.

    Our apologies for the inconvenience this has caused you.

    Thank you!