If someone is placing an order and the address box has a required * next to it, where is the address in my submission?

  • christyne615
    Asked on October 27, 2020 at 1:24 AM
    it, where is the address in my submission?
  • Vick_W Jotform Support
    Replied on October 27, 2020 at 1:28 AM

    Hi there,

    The address will appear along with the rest of the data in the submission.

    1603776381 5f97af7daa25e  Screenshot 10

    However, you may not be able to see the address field in your form due to the following condition.

    1603776443 5f97afbbdef0e  Screenshot 21

    Please fix it by selecting a value.

    1603776476 5f97afdcd74ab  Screenshot 32

    Once it is fixed users will be able to enter the delivery address and you'll be able to see it in the submissions as well.

    Let us know if you have any other questions or concerns.

    Thanks

  • christyne615
    Replied on October 27, 2020 at 7:28 AM
    But delivery field and address have a * next to them.. why wouldn't the
    address show on my submission form if they have to fill it out?
    ...
  • Jovanne JotForm Support
    Replied on October 27, 2020 at 8:08 AM

    Hi there,

    Please note that by default, the address field is hidden due to the condition you have set to the field. The users need first to answer the Do you want to pick up your order? field in order for the address field to show and users will be required to fill out the form.

    1603800166 5f980c66eff17 1b Screenshot 10

    Also, as my colleague advised, please fix your missing condition to avoid errors in your conditions. Once fixed, please try sending a test submission to the form and check if you still did not receive the submissions data for the address field.

    Please give it a try and let us know how it goes.