form over quota due to upload limit

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    AilsaMills
    Asked on October 27, 2020 at 03:41 AM

    Hi, I've only created 3 forms so far and had 35 submissions in total. On the pricing app it says i'm entitled to more on the free account. I can't use the latest form I've created and it says I've rn out of space. Please can you help.

    Kind regards,

    Ailsa Mills

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    Richie_P
    Answered on October 27, 2020 at 05:22 AM

    I have checked your form and it seems the issue is with your submission upload getting to the limit of 100MB.

    You have already deleted your submissions however, the uploaded files are still saved in your submission.

    To delete, kindly follow this guide:https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Let us know if the issue still remains.