Why my account is suspended?

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    charlou 
    Asked on October 27, 2020 at 08:44 AM

    Good day! Hi Ma'am/Sir, I would like to ask, why my account is suspended? Thank you!

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    Vanessa_T
    Answered on October 27, 2020 at 09:43 AM

    Your account was suspended since it was asking for sensitive information (eg: ID Upload) which is against our Terms Of Use.

    You may collect these data however you need to add a T&C and Signature widgets within your forms.

    Adding-a-License-Agreement-to-a-Form

    How-to-Add-an-E-Signature-to-Your-Form

    In order for us to reactivate your account, we have to delete the offending fields. Do let us know if you agree with this.

    Once your account is reactivated, should you wish to ask sensitive information please make sure to add the necessary widgets to prevent your account from getting suspended again.