PayPal payment: It shows error message to some of my customers.

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    jeffcoateric
    Asked on October 27, 2020 at 09:12 AM

    I created a payment form and it works sometimes, but for some of my customers they receive a message stating "Your Bank has requested additional information." They get this message after they hit submit.

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    ashwin_d
    Answered on October 27, 2020 at 10:22 AM

    I am sorry for the trouble caused to you. I did check your form and did not find any issue with that. You seem to have added PayPal payment tool which is integrated correctly with your PayPal account and your form should work as expected.

    I would suggest you to please share a screenshot of the error message which is displayed, and we will take a look. You may like to take a look at the following guide on how to upload image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.