My clients are still getting an incomplete values error message

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    Holly Beasley 
    Asked on October 27, 2020 at 11:01 AM

    My clients are still getting an error message please fix this I have about 20 people trying to sign contracts and it’s insane with the constant error message. Do I need to create a new form or what’s going on? Is there a limit on the forms?

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    ashwin_d
    Answered on October 27, 2020 at 12:49 PM

    Please note that upgrading to storage plan does not increase any of your submission limit. It just gives you unlimited submission storage.

    What is the error message that is being displayed in form? I did check the forms you have in your account and did not find any issue with that.

    I would suggest you to please share a screenshot of the issue, and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.

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    hollybeasley
    Answered on October 27, 2020 at 01:28 PM

    Sent from my iPhone
    ...
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    Cecile_A
    Answered on October 27, 2020 at 03:54 PM

    Hello hollybeasley,

    To assist you, kindly post the screenshot showing the error your clients get so that we could have an idea what causes such issue. Thank you.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We look forward to your response.

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    hollybeasley
    Answered on October 27, 2020 at 05:28 PM

    Sent from my iPhone
    ...
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    Cecile_A
    Answered on October 27, 2020 at 08:14 PM

    We could still not see the screenshot. Please follow the guide given.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    I checked your account and saw that you have 53 out of 100 submissions used. I cleared your form cache. Could you please check if this solves your concern?

    Please let us know how it goes.


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    hollybeasley
    Answered on October 30, 2020 at 03:28 PM
    Hi we are still getting an error it’s telling people they aren’t filling out all the info needed and they are... some people get it to work but others do not.
    Sent from my iPhone
    ...
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    Cecile_A
    Answered on October 30, 2020 at 05:18 PM

    We apologize for the inconvenience caused by this issue but we need more details to come up with a solution.

    I cloned and tested your forms but I cannot replicate the issue.

    https://www.jotform.us/form/90037444064149

    https://www.jotform.us/form/90823871176160

    May we know if your form is embedded to a web page? If yes, kindly share the web page URL so that we can check and test.

    We look forward to your reply.