How can I add a JotForm survey to Wix without the JotForm bar cutting off the buttons?

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    Kate 
    Asked on October 27, 2020 at 01:45 PM

    I'm not able to add my JotForm to my Wix site without the JotForm ad bar blocking the buttons. I tried changing the elements as recommended, but the position of the bar doesn't shift enough to make the buttons visible. Please see the screenshot below.

    Appreciate your help!

    Screenshot
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    jonathan
    Answered on October 27, 2020 at 04:07 PM

    Thank you for contacting us. I also recommend creating an account first if you haven't yet. You can sign up using your email account at https://www.jotform.com/signup

    As to your inquiry, the JotForm ad bar you described was actually the JotForm branding which is present on FREE account. You can remove/disable the JotForm branding when on paid subscription accounts.

    You can check the different subscription packages in the JotForm Pricing page https://www.jotform.com/pricing/

    I hope this help. Let us know if you need further assistance.





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    Kate 
    Answered on October 27, 2020 at 04:28 PM
    Hi there,
    Thanks for your response. My colleague created the survey, I've just been tasked with putting it on the site.
    Totally understand the branding, but it was impossible for users to actually take the quiz... not the most effective advertising!
    I reached out to someone a bit more tech savvy than I am and tried embedding it using the iFrame code. This worked incase anyone asks in the future.
    Cheers,
    Kate
    ...
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    jonathan
    Answered on October 27, 2020 at 05:52 PM

    Hi Kate,

    Thank you for taking the time updating us on the status an letting us know you were able to resolved already.

    To add on the details (in case it help on other areas as well), the original issue on the cut-off embedded form in your Wix website was probably due to script conflict issue between those in the form on on your website page.

    So using the iframe embed code option of the form make sense and should prevent the script conflict issue.

    User guide : Getting the Form iFrame Code

    The same workaround can be use when publishing/embedding the form on website pages that also uses jscript/jquery script libraries on them.

    Please don't hesitate to contact us anytime should you need assistance again.


    Best