Can’t download forms

  • Profile Image
    Balduzzi
    Asked on October 27, 2020 at 01:52 PM

    I was previously able to download all forms. No I am receiving an error “the file generatepdf.pdf could not be opened because it is empty.


    Please help I have lots of forms that need to be downloaded, ASAP

  • Profile Image
    FelipeSantana
    Answered on October 27, 2020 at 04:18 PM

    Hello @Balduzzi,

    We do apologize for any inconvenience that you have experienced.

    After checking your account, I have found that you currently have many active forms and I am unaware of which one is causing the issue. In order for us to troubleshoot the PDF downloads, we will need to know which form is having this problem. Could kindly share the URL of the form(s) in question?

    Also, when you download your submissions, you can download them as PDF, Excel, or CSV from your submissions page. You can also download them via the inbox and PDF editor page as well.

    Please try downloading the submissions from all points and let us know if the issue persists.

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