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    Payments completed but still showing as incomplete

    Asked by TheHeights on September 09, 2013 at 09:00 AM

    The submissions on this form have been completed with a payment but still show incomplete. How can I fix this?

    Page URL:
    https://secure.jotform.us/form/31716589046158

    Submissions
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    JotForm Support

    Answered by Welvin on September 09, 2013 at 11:12 AM

    Hi @TheHeights,

    Thanks for contacting us. Instead of your Paypal Account ID, please try using your Paypal Email Address. Let us know if the same problem will occur after doing this.

    Basically, we recommend using Account ID only when setting up Subscriptions with Paypal Payment Tools.

    Thanks