What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payments completed but still showing as incomplete

    Asked by TheHeights on September 09, 2013 at 09:00 AM

    The submissions on this form have been completed with a payment but still show incomplete. How can I fix this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on September 09, 2013 at 11:12 AM

    Hi @TheHeights,

    Thanks for contacting us. Instead of your Paypal Account ID, please try using your Paypal Email Address. Let us know if the same problem will occur after doing this.

    Basically, we recommend using Account ID only when setting up Subscriptions with Paypal Payment Tools.