Form Submissions Not Including All Information

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    Asked on October 27, 2020 at 02:54 PM

    Information is missing in my form submissions. I have gone into PDF Editor and updated the forms to reflect the recent changes I made to my form, but some of the information is still missing. You can see below that in the new "tables" section, there are several sections I have answered (in a test) but it is not included anywhere in the PDF version (see second image). Please advise.

    Is this a result of the updates jotform has made with the new feature?

    We need ALL submitted information to be included in the PDF download.


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    Answered on October 27, 2020 at 05:27 PM

    Hi @EidonTech,

    Thank you for reaching out to JotForm support. I'm sorry to hear that you are having issue with your PDF Editor. I created clone of your form and tried to replicate the issue on my end, but it seems all fields are showing up in my PDF Editor. My I ask which form were you using when you encounter this issue? I'd like to escalate this issue to our developer, so that we could check the issue in more details. Please let us know more details on this issue. Looking forward to hearing back from you soon.