Unable to login to the account.

  • Profile Image
    Duane Wall 
    Asked on October 27, 2020 at 02:59 PM

    I am unable to login. I have tried logging in with google, clearing cache, re-signing up and reloading the browser all with no success. This is not the first time this has happened. Please advise asap.

    Link to video showing login fail provided.

  • Profile Image
    Kenneth_C
    Answered on October 27, 2020 at 05:30 PM

    Thank you for reaching support,

    The reason that you are not able to log in is that the account has been suspended due to collecting sensitive information such as Credit Card details, this is a violation of Terms of Use: https://www.jotform.com/terms/

    1603833815_5f988fd7ab361_y1.png

    I will reactivate the account so please delete or remove the offensive fields to avoid suspension.

    If you wish initiate payments or authorizations on the form feel free to use any of the available Payment integrations: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Best.