I linked Square but some of my customers want to pay cash at pickup

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    YUMBAKE1
    Asked on October 27, 2020 at 03:36 PM

    I have linked my square payment option and now customers can not check out unless they use a credit card. Some of my customers want to pay cash at pick up. Why wont this work?

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    Welvin
    Answered on October 27, 2020 at 05:58 PM

    You seem to have resolved this already. Your last form ID (https://www.jotform.com/202554103379149) is currently using the Purchase Order tool.

    Please let us know if you require additional assistance.

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    YUMBAKE1
    Answered on October 27, 2020 at 06:28 PM

    No I just disconnected the Square payment method , otherwise it would not let customers check out.Issue is not resolved.Sent from my T-Mobile 4G LTE Device
    ...
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    Welvin
    Answered on October 27, 2020 at 07:34 PM

    If you will add Square, there's no way people can submit the form if they don't provide the credit card details, especially if you will make the Square field required or you'll set up conditional logic to hide it based on the chosen payment method.

    However, when hiding the Square field with a condition, that will clear the user's selection.

    You may also consider setting up the form this way: https://www.jotform.com/help/120-how-to-set-up-paypal-along-with-other-payment-options.

    Thanks