I am unable to download submissions

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    Medallus
    Asked on October 27, 2020 at 03:49 PM

    I am unable to download forms.. everytime it just states "preparing" and that's it. Is there a number I can call?

    -Arliss

    Screenshot
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    Medallus
    Answered on October 27, 2020 at 03:52 PM

    ???

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    Medallus
    Answered on October 27, 2020 at 03:55 PM

    This is an emergency.. can anyone help? Or is there a number I can reach someone?

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    Welvin
    Answered on October 27, 2020 at 06:17 PM

    Hello Arliss,

    The account was locked out due to multiple failed login attempts. That's the reason why the download won't work even though it appears that you are connected.

    I've reactivated the account, would you mind checking again? Please let us know if the issue persists.

    Thanks

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    Welvin
    Answered on October 27, 2020 at 06:18 PM

    I'm sorry, I forgot to mention that we have yet to offer phone support. If the issue persists or if you have other concerns, please reach us through this support system.

    Thanks