Unauthorized purchase

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    Julein Westney  
    Asked on October 27, 2020 at 03:56 PM

    There was an unauthorized annual subscription purchase and I need to cancel it immediately. I need the money refunded.


    Thank you.

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    Welvin
    Answered on October 27, 2020 at 06:14 PM

    Hello Julien,

    I've canceled your subscription with JotForm and refunded your payment of $174.00. Expect the refund returned to your card within 4-10 business days.

    I'd also like to mention that we do not charge customers automatically. Your payment is based on our offer for new accounts, so it's likely that you input your card after choosing the offer.

    Thank you.