How to have PDF in New Format and not the Original PDF?

  • charissiau
    Asked on October 27, 2020 at 4:29 PM

    Hi, when the form is completed, and it sends an email with the completed PDF attachment, the PDF comes as the original form and not in the new format PDF, which would be super helpful to have. Is there a way to switch the incoming PDF from the original to the NEW?


    The answers don't show the same level of detail as it would in the new format.


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    Jotform Thread 2660158 Screenshot
  • Welvin Support Team Lead
    Replied on October 27, 2020 at 7:22 PM

    You have to uncheck the original PDF in the Email settings and check the new PDF. Like this:

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