Change of version vs credit card authorization

  • Profile Image
    Asked on October 27, 2020 at 04:42 PM


    Today we tried to process credit card authorizations that were taken in the Stripe plug-in and we were not able to find a clickable link to trigger the process. We had to roll back to the old version in order to process these cards. We signed up with Jotform because of the possibility to authorize payments and only take the money when the item is shipped so these forms are not useful to us if the tables don't let us click on the payment links.

    Is there something we missed in the new table design?

  • Profile Image
    Answered on October 27, 2020 at 07:31 PM

    Thank you for reaching support,

    Upon checking the submissions and clicking on the Customer ID, it does redirect to Stripe.

    Can you clone the form and make a test submission and use the Tables, then share with us the screenshot of your test or what you are seeing?

    Here is how:

    Awaiting your response.