What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form submissions going to wrong email address

    Asked by mark888g on September 09, 2013 at 11:27 AM


    I have created to submission forms one which works and one which doesnt.


    My form vehicle request form does the following.

    In the email alerts tab, the address in the bottom right-hand corner is; enquiry@rangecarimport.com.

    Test email says email sent to rangecarimport, however actual email goes to msg66@btconnect.com.

    Ironically I actually want all form submsissions to go to enquiry@gtcarimport.co.uk.


    By the way the form thinks that the rangecarimport address is the 'defualt' email address if that has any bearing on this.


    Can you please help?




  • Profile Image

    Answered by pinoytech on September 09, 2013 at 12:15 PM

    Hi Mark,

    Can you please share to us URL of the Form which you are having problem with for further assistance?

    Thank you!

  • Profile Image

    Answered by pinoytech on September 09, 2013 at 12:25 PM

    In addition, I've check your form and TEST email sent to enquiry@gtcarimport.co.uk as account email address.

    Have you tried already clearing your browser cache and cookies as well as form cache? If not, can you please give a try.

    Thank you!