Also, it seems that deleting a submission doesn't make the reservation portion of the form make that time slot available again. Sometimes we have pare

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    allsaintskauai
    Asked on October 27, 2020 at 07:13 PM
    Also, it seems that deleting a submission doesn't make the reservation portion of the form make that time slot available again. Sometimes we have parents who change their minds and wants to change their reservation to something else.
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    Vick_W
    Answered on October 27, 2020 at 10:34 PM

    Hi there,

    Have you tried editing the submission instead? Please check out the guide below to see how you can edit your submissions.

    https://www.jotform.com/help/325-how-to-edit-submissions-made-on-your-forms

    I've checked your form and most of the slots are already greyed out. Can you please tell us which slot are you referring to exactly? So we can further investigate the issue.

    Thanks.

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    allsaintskauai
    Answered on October 27, 2020 at 11:28 PM
    Thank you for the followup.
    I wanted to delete the submission because the family entered their reservation twice. I tried to remove the old submission under “Sarah Lam” that was scheduled for 10:30AM. By deleting the submission, I was hoping it would make the time slot available again, but it’s still greyed out. Meanwhile, the father should be scheduled for 11:00AM, not 12:00PM.
    I want the form to release the time slot so a different family can take that reservation time.
    Thanks!
    Dominique Cami Baldovino
    Church Admin & Youth Minister
    All Saints’ Episcopal Church and Preschool
    church@allsaintskauai.org
    (808) 822-4267 ext 3204
    ...
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    Vick_W
    Answered on October 28, 2020 at 12:54 AM

    Hi Dominique,

    I'm looking into this for you and will get back to you shortly.

    Thanks.

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    Vick_W
    Answered on October 28, 2020 at 01:05 AM

    Can you please specify the class name as well? I can see that for most of the classes the 10:30 slot is already filled. Is it for the Kolea Class?

    The issue related to the 1-hour difference has already been escalated to the backend team on the following ticket.

    https://www.jotform.com/answers/2660179

    Looking forward to your reply.

    Thanks.

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    allsaintskauai
    Answered on October 28, 2020 at 12:28 PM
    Aloha,
    Yes, its for the Kolea class for that particular family. Although I would want that function to work no matter which class it is.
    Thanks!
    Dominique
    ...
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    Niko_N
    Answered on October 28, 2020 at 02:45 PM

    Hi Dominique,

    I've checked your form and corresponding appointment slots are available:

    1603910295_5f99ba9709f0c_

    Could you please check and let us know if you are not getting the same slots available?

    Please also note that Tables show appointment times 1 hour ahead and currently it can cause confusion while comparing available slots. The issue is already escalated, and our developers are working on it to fix.

    Thank you!

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    allsaintskauai
    Answered on October 28, 2020 at 03:28 PM
    Thank you. For the Kolea class, the following time slots should be filled and greyed out:
    [cid:image003.jpg@01D6AD0B.412FB760]
    I don’t know if it’s because everything is being updated, but now all the slots are not greyed out, so this needs to get fixed so parents do not accidently reserve the same time slot as someone else.
    (As an aside, is the appointment widget not working optimally? Seems I’ve been running into issues with it since I started using it.)
    Thank you!
    Dominique Cami Baldovino
    Church Admin & Youth Minister
    All Saints’ Episcopal Church and Preschool
    church@allsaintskauai.org
    (808) 822-4267 ext 3204
    ...
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    Niko_N
    Answered on October 28, 2020 at 04:53 PM

    Hi Dominique,

    Please note that screenshots sent as email attachments are not visible here, on the support forum. Could you please post it again by following this guide below:

    How to Post Screenshots to Our Support Forum

    I've also cleared your form caches and seems it correctly displays available slots:

    1603918296_5f99d9d895218_

    Could you please check and verify?

    Appointment field should work optimally, however, seems there's currently some issue with that and our developers will fix it as soon as possible.

    Thank you!