Also, it seems that deleting a submission doesn't make the reservation portion of the form make that time slot available again. Sometimes we have pare

Also, it seems that deleting a submission doesn't make the reservation portion of the form make that time slot available again. Sometimes we have parents who change their minds and wants to change their reservation to something else.

Hi there,

Have you tried editing the submission instead? Please check out the guide below to see how you can edit your submissions.

https://www.jotform.com/help/325-how-to-edit-submissions-made-on-your-forms

I've checked your form and most of the slots are already greyed out. Can you please tell us which slot are you referring to exactly? So we can further investigate the issue.

Thanks.

Thank you for the followup.
I wanted to delete the submission because the family entered their reservation twice. I tried to remove the old submission under “Sarah Lam” that was scheduled for 10:30AM. By deleting the submission, I was hoping it would make the time slot available again, but it’s still greyed out. Meanwhile, the father should be scheduled for 11:00AM, not 12:00PM.
I want the form to release the time slot so a different family can take that reservation time.
Thanks!
Dominique Cami Baldovino
Church Admin & Youth Minister
All Saints’ Episcopal Church and Preschool
church@allsaintskauai.org
(808) 822-4267 ext 3204
...

Hi Dominique,

I'm looking into this for you and will get back to you shortly.

Thanks.

Can you please specify the class name as well? I can see that for most of the classes the 10:30 slot is already filled. Is it for the Kolea Class?

The issue related to the 1-hour difference has already been escalated to the backend team on the following ticket.

https://www.jotform.com/answers/2660179

Looking forward to your reply.

Thanks.

Aloha,
Yes, its for the Kolea class for that particular family. Although I would want that function to work no matter which class it is.
Thanks!
Dominique
...

Hi Dominique,

I've checked your form and corresponding appointment slots are available:

Could you please check and let us know if you are not getting the same slots available?

Please also note that Tables show appointment times 1 hour ahead and currently it can cause confusion while comparing available slots. The issue is already escalated, and our developers are working on it to fix.

Thank you!

Thank you. For the Kolea class, the following time slots should be filled and greyed out:
[cid:image003.jpg@01D6AD0B.412FB760]
I don’t know if it’s because everything is being updated, but now all the slots are not greyed out, so this needs to get fixed so parents do not accidently reserve the same time slot as someone else.
(As an aside, is the appointment widget not working optimally? Seems I’ve been running into issues with it since I started using it.)
Thank you!
Dominique Cami Baldovino
Church Admin & Youth Minister
All Saints’ Episcopal Church and Preschool
church@allsaintskauai.org
(808) 822-4267 ext 3204
...

Hi Dominique,

Please note that screenshots sent as email attachments are not visible here, on the support forum. Could you please post it again by following this guide below:

How to Post Screenshots to Our Support Forum

I've also cleared your form caches and seems it correctly displays available slots:

Could you please check and verify?

Appointment field should work optimally, however, seems there's currently some issue with that and our developers will fix it as soon as possible.

Thank you!