How can I retrieve an old account where my email address is no longer active?

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    Asked on October 27, 2020 at 08:19 PM

    Hello there,

    My department developed the following jotform a while back but the email for the jotform account is no longer active and I am unable to log in.

    Is there any way I can transfer the account to a new email address?

    My department changed from @Justice.nsw emails to @resilience.nsw emails.

    Alternatively, can I create a new account, and transfer the existing form and all of its data to my new account?

    Thank you


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    Answered on October 28, 2020 at 12:21 AM

    Your inquiry was responded on a support ticket you opened here (2660779), please refer to that support ticket for any related questions and/or follow-ups.

    We kindly ask you not to post duplicate support tickets, otherwise, your issue will not be handled properly and in a timely manner.

    Thank you!