Inventory count wrong

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    colorfulnails12551
    Asked on October 27, 2020 at 08:37 PM

    I have used the quantity Widget for tracking my inventory and i enter the amount i have and it shows up wrong on the screen...it's short 1 or two from the number i have and entered...

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    mustafaculban
    Answered on October 28, 2020 at 03:07 AM

    Hi colorfulnails12551,

    I have investigated your form and it seems there are submissions made.

    If there is a submission with the amount selected for the inventory widget, these are substructed while showing the form.

    For example;

    1603868600_5f9917b808a12_


    There is a Berry Merry with initial availability of 3.

    1603868678_5f99180662aab_

    And it shows 2 available on the form. (https://www.jotform.com/202588426965165)


    But once I checked the submissions page, there is a submission that selected this Berry Merry with a quantity of 1.

    1603868812_5f99188c539d4_


    This is why you see '2 available'.

    Please let us know whether there is anything unclear.

  • Profile Image
    colorfulnails12551
    Answered on October 28, 2020 at 10:28 AM

    So if I'm understanding you right in the widget whatever number I put in there stays there but it decreases for the customer to see as orders go out. So when I go to add more stock I have to bump that number up and say it's a four in the widget and there's one on the site to add more inventory I have to say I'm adding two on to the four I have to make that a six is that making any senseSent from my Verizon, Samsung Galaxy smartphone
    ...
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    JohnRex
    Answered on October 28, 2020 at 11:41 AM

    That's right. On your example, we assumed that there were two new stocks that were added to the initial 4 stocks, so that's make it 6 total stocks. And since a customer ordered 1, what your other customers will see there is '5 available stocks'.