What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgraded to Economy but still showing as FREE (now forms are disabled)

    Asked by innovativedmm on September 09, 2013 at 01:45 PM

    I am very unhappy as I upgraded the account and have paid, yet my account is suspended and my clients have called all day complaining.

    Please fix immediantly or refund in full.

    Page URL:
    http://deidhrafaheyphotography.com/retouch

    Screenshot
    my account upgraded
  • Profile Image
    JotForm Support

    Answered by Welvin on September 09, 2013 at 02:44 PM

    Hi,

    Your account was actually in Overlimit Status. You are not Suspended. This happens because you have not define your Jotform Username during the upgrade process. Without the username, our system cannot or will not automatically upgrade your account.

    I have this manually corrected from your end. Your account is now Economy.  However, let us know if you'd still like to get a refund and downgrade your account.

    Thanks