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leannhenleyAsked on October 27, 2020 at 11:09 PM
Over the weekend I got a form submission and since replying to her email all of my forms come with her name in them now. I just got an email that shows her mail as well.
many idea what may have happened. I am attaching a photo of what was in my inbox.
it no longer get shows mails are from Jot Form
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leannhenleyReplied on October 27, 2020 at 11:12 PM
Ooooo wait. I think I see what happened.
somehow the mail name got changed. I hope I may have it fixed not that I’m not trying to figure out what was happening. -
Vanessa_TReplied on October 28, 2020 at 3:52 AM
I checked the email logs but I am not seeing that email. Nonetheless, please note that we do not have control of the contact name if you have customized it within your email account.
I suggest you check out your contact list and update the name for noreply@jotform.com.