My notifications are coming with the name of someone that submitted a form

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    leannhenley
    Asked on October 27, 2020 at 11:09 PM

    Over the weekend I got a form submission and since replying to her email all of my forms come with her name in them now. I just got an email that shows her mail as well.

    many idea what may have happened. I am attaching a photo of what was in my inbox.

    it no longer get shows mails are from Jot Form 1603854498_5f98e0a228a2f_88B83733-933F-4

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    leannhenley
    Answered on October 27, 2020 at 11:12 PM

    Ooooo wait. I think I see what happened.
    somehow the mail name got changed. I hope I may have it fixed not that I’m not trying to figure out what was happening.

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    Vanessa_T
    Answered on October 28, 2020 at 03:52 AM

    I checked the email logs but I am not seeing that email. Nonetheless, please note that we do not have control of the contact name if you have customized it within your email account.

    I suggest you check out your contact list and update the name for noreply@jotform.com.