What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiveing form response email, but I use too

    Asked by dwcf on September 09, 2013 at 04:30 PM

    Hello my name is Charles Dean. I was at one time receiving response emails, however I am no longer receiving them. I am not a tech person and do not understand your "Add an Email" layout. On the bottom it has my email already added, however I am not receiving them. I have done several test and none of them come to my email address which is dwcf23@yahoo.com. The form that is on my site is "Contact" form


    Thank you;


    Page URL:

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    JotForm Support

    Answered by Goldo on September 09, 2013 at 06:09 PM

    I have checked your form and cannot find a Notification Alert being set up? I can only see an AutoResponder which is different.

    Please go to Setup & Embed:

    1. Click Emails Alerts

    2. Choose Notification Email

    3. Configure the settings, and set recipient email to: dwcf23@yahoo.com