Problem downloading data from Tables

  • pfbrardc
    Asked on October 28, 2020 at 6:35 AM

    HAVING TROUBLE DOWNLOADING DATA FOR MY REPORT. I HAVE MY EXACT DATA OF OF SUBMISSION ON TABLES BUT WHEN I DOWNLOAD IT, NOT ALL DATA WAS DOWNLOADED. THIS IS OK BACK WHEN THE TABLE HAVE NOT YET ARRIVE..

    I NEED HELP ASAP. I NEED THIS TO MY REPORT

    Jotform Thread 2661855 Screenshot
  • Yvette_L
    Replied on October 28, 2020 at 7:44 AM

    Thank you for contacting us.

    I've tested your Tables, and it seems to be working on my end - I've successfully could download all data.

    May I please ask you whether you've tried using the "Download All" button?

    1603885327 5f99590f44f92 asdasdasdadasdq Screenshot 10

    In the meantime I've cleared your form caches, so you may try again downloading your data.

    Looking forward to your reply, thank you!

  • pfbrardc
    Replied on October 28, 2020 at 8:50 AM

    Thank you for your response ma'am. Yes Ma'am I did click the Download All button. If I want to download all my data there is no problem, the problem is when I download on a specific date like today or last 3 days, the data I've downloaded is not complete.

  • Jimmy_D
    Replied on October 28, 2020 at 10:19 AM

    @pfbrardc,

    Sorry for the inconvenience. 

    I tested the following filter.-

    1603894263 5f997bf785804  Screenshot 10

    on your submissions page, and it was able to download the data with no issue. The 51 submissions filtered were downloaded on a CSV file.

    If you are still having issues. Kindly clear your browser's caches and try downloading the data again.


  • pfbrardc
    Replied on October 28, 2020 at 9:05 PM

    hi! good day. thank you for tour support. I've cleared my browser cache and it works. "amping mo kanunay dha" means please be safe. God bless all your team.