What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Two people have registered and used the paypal feature and yet I have not received payment through my paypal account

    Asked by forlora2003 on September 09, 2013 at 05:00 PM

    Two people have registered for classes through jotforms paypal feature (I do have a paypal account), and yet I have not received payment and it does not show up on my paypal account.

    Additionally, are we supposed to confirm the order through jotform in order for the payment to be processed through paypal?

    Thank you,

     

    Sandy Gordon

    paypal account JotForm confirm
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    JotForm Support

    Answered by jonathan on September 09, 2013 at 07:15 PM

    Hi Sandy,

    Since the payment field is not set to Required* in your form, the user can submit the form without registering to a class.

     

    There are currently 4 submissions for this form http://www.jotform.us/form/32235125047142 , the last one being my test submission.

    Are there suppose to be 2 other submissions? Please clarify us on this.

     

    Additionally, are we supposed to confirm the order through jotform in order for the payment to be processed through paypal?

    No. You do not have to. As long as the user successfully completed the payment transaction, they will be able to see the Thank You page, and the payment should reflect in your paypal account.

     

    Thanks.