Spreadsheet to form is not working well

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    laniraflar
    Asked on October 28, 2020 at 06:53 AM

    i found that in several computers and smartphons the widget is not working well:

    it finds the record in the spredsheet a green check mark is apearing but

    the fields in the form are not being filled as before.

    it started around three days ago.


    on some devices i instructed them to change the webexplorer to chrome or microsoft expolorer... and it worked.

    but in others i couldn't solve it.



  • Profile Image
    Sam_G
    Answered on October 28, 2020 at 07:43 AM

    Hi Laniraflar,

    Thank you for contacting Support.

    There was an update for the Spreadsheet to Form widget. Please clear the browser cache and check again.

    Let us know if the issue persists.

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    laniraflar
    Answered on October 28, 2020 at 10:59 AM

    Thx can you give me more details regarding hoe to "clear the browser cache and check again"

    How to do it on a PC and how to do on a smartphone

    Your advice will be appreciated 

  • Profile Image
    Sam_G
    Answered on October 28, 2020 at 12:07 PM

    Hi Laniraflar,

    You can use this guide in clearing the cache for a browser.

    https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

    This one on a mobile device:

    https://help.overdrive.com/en-us/0518.html

    I hope this helps.

    Let us know if you need further assistance.

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    S_Health
    Answered on October 29, 2020 at 09:37 PM

    HEllo -- we are having this issue as well. We tried to clear cache and the issue is still ongoing
  • Profile Image
    Patrick_R
    Answered on October 30, 2020 at 12:54 AM

    Hello @S_Health! We'll reply to your query here: https://www.jotform.com/answers/2667922

    Thank you!