Spreadsheet to form is not working well

i found that in several computers and smartphons the widget is not working well:

it finds the record in the spredsheet a green check mark is apearing but

the fields in the form are not being filled as before.

it started around three days ago.

on some devices i instructed them to change the webexplorer to chrome or microsoft expolorer... and it worked.

but in others i couldn't solve it.

Hi Laniraflar,

Thank you for contacting Support.

There was an update for the Spreadsheet to Form widget. Please clear the browser cache and check again.

Let us know if the issue persists.

Thx can you give me more details regarding hoe to "clear the browser cache and check again"

How to do it on a PC and how to do on a smartphone

Your advice will be appreciated 

Hi Laniraflar,

You can use this guide in clearing the cache for a browser.

https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

This one on a mobile device:

https://help.overdrive.com/en-us/0518.html

I hope this helps.

Let us know if you need further assistance.

Hello @S_Health! We'll reply to your query here: https://www.jotform.com/answers/2667922

Thank you!