Confirmations Emails via JotForm Not Working

  • Profile Image
    Kathy Beernink 
    Asked on October 28, 2020 at 08:33 AM

    We use “JotForm” to collect data from our members and then send out an automated “confirmation” email.  I’ve included a sample below – this is just one of a dozen different types of email.


    They are sent from JotForm using membershipsupport@gscnc.or or noreply@gscnc.org.


    Normally, we see them in the appropriate email “sent box”.   But the last know email was 10/22/2020 at 0:06.


    Since then the email have stopped.  I did a test with JotForm where I changed the “sent” email from membershipsupport@gscnc.orgto the generic noreplay@jotform.com and the email works again.


    Did something change last week?  Is there a reason I can no longer connect to the SMTP server to send out these email?

    My credentials are good, because I can login to the email. SMTP settings are good as well. Did something change from JotForm?

    Screenshot
  • Profile Image
    Jovanne_A
    Answered on October 28, 2020 at 09:48 AM

    Hi there,

    This seems to be a duplicate thread. Kindly refer to this thread https://www.jotform.com/answers/2662131 for our responses.

    Thank you.