Confirmations Emails via JotForm Not Working

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    Kathy Beernink 
    Asked on October 28, 2020 at 08:34 AM

    We use “JotForm” to collect data from our members and then send out an automated “confirmation” email.  I’ve included a sample below – this is just one of a dozen different types of email.

    They are sent from JotForm using membershipsupport@gscnc.or or noreply@gscnc.org.

    Normally, we see them in the appropriate email “sent box”.   But the last know email was 10/22/2020 at 0:06.

    Since then the email have stopped.  I did a test with JotForm where I changed the “sent” email from membershipsupport@gscnc.orgto the generic noreplay@jotform.com and the email works again.

    Did something change last week?  Is there a reason I can no longer connect to the SMTP server to send out these email?

    Screenshot
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    Ariel_P
    Answered on October 28, 2020 at 09:37 AM

    It seems that you've raised a duplicate ticket for the concern we have received here: https://www.jotform.com/answers/2662131

    Please refer to that support ticket for any related questions and/or follow-ups.