App not working properly

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    Alyson McCullough 
    Asked on October 28, 2020 at 10:49 AM

    Good morning,

    many of our company user have been locked out of the app, are unable to sign in or have had to delete and reload the app multiple times in order to complete our required form.

    Please assist as this is very time consuming.


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    Answered on October 28, 2020 at 12:28 PM

    Hello Alyson,

    We do apologize for the inconvenience that you have experienced.

    I have tested the JotForm app on my end and it does seem to be working. I've also taken a look at your account and it seems that everything is in good standing.

    Could you kindly explain further what you mean by "our company users have been locked out of the app"?

    Does the app get stuck? Or does it load for them and show an error message?

    Also, I see that you have 68 form assignees, may we know how many of the users are experiencing this issue?

    A temporary solution may be to ask your users to access the form via the mobile browser instead of the mobile app. Assigned users can still access the form via the browser to submit.

    We look forward to your response.