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    Why aren't options returned in email responses?

    Asked by rfoszcz on May 21, 2011 at 12:33 AM

    I've created a form to capture information pertaining to scheduled visits to a non-profit organization. Within the form is an option box that contains four checkboxes listing the dates a person might want to visit the non-profit organization. When the check boxes are checcked the values are not returned in the email with the rest of the information. Please advise how to get this feature to work so that the dates will be included in the email. Thank you.

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    JotForm Support

    Answered by abajan on May 21, 2011 at 01:23 AM

    Hi rfoszcz

    Please go into the "Compose Email" section of the notification in the Email Alerts and change {datesYou17} to {datesYou22}

    Save your change and you should now receive the dates chosen by the users of the form okay. (Apparently changes were made to the form after the notification was setup.)

    Thanks for asking and please let us know if the solution above worked and if you require assistance with anything else related to our forms.


    ~ Wayne

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    Answered by rfoszcz on May 23, 2011 at 12:07 PM
    Worked like a charm. Thank you!

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    JotForm Support

    Answered by abajan on May 23, 2011 at 12:10 PM

    Always glad to help when we can, rfoszsz. :)

    ~ Wayne