The name does not populate on the PDF form?

  • mobileloaves
    Asked on October 28, 2020 at 11:10 AM
  • Ashwin JotForm Support
    Replied on October 28, 2020 at 12:38 PM

    I am sorry for the trouble caused to you. I did check your form's PDF editor and it seem not all questions are added in PDF. It seems you have edited the PDF document template and then made changes in your form.

    The best way to solve this problem is by deleting the PDF document in PDF editor and add a new one. When you add a new PDF document, it will always include all the questions of form. Please check the screenshot below on how to delete an existing PDF document and add a new one:

    1603903092 5f999e74e783c PDFDoc Screenshot 10

    Hope this helps.

    Do get back to us if you have any questions.

  • mobileloaves
    Replied on October 28, 2020 at 2:16 PM

    Hello,

    Thank you for your email. On our form, it shows three taps here, can you advise which one that we need to delete the PDF Form?


    1603908951 5f99b557683ca Screenshot 10

  • mobileloaves
    Replied on October 28, 2020 at 2:26 PM

    Hello again,

    I would like to clarify this, what I mean was when the PDF form saves to the google drive, it does not show the contractor first and last name, please see below:


    1603909277 5f99b69dbb46b Screenshot 10

    It normally shows their first and last name for example: John Lewis 10/25/2020

    Thank you for your help and I am sorry for any confusion that might have occurred.

    Best Regards,

  • jonathan
    Replied on October 28, 2020 at 5:03 PM

    Hi,

    On our form, it shows three taps here, can you advise which one that we need to delete the PDF Form?

    When I checked on your form, I only see one PDF document tab active.

    1603918653 5f99db3def865 zzz 2020 10 29 Screenshot 10

    If you still need to refresh the PDF document used by your form, you can just delete the existing PDF document (New Document) and then add a new one using the +New PDF tab.

    Or you could be also referring to another form. Please tell us which form it is so we can check/test again.

    ---

    I would like to clarify this, what I mean was when the PDF form saves to the google drive, it does not show the contractor first and last name, please see below:

    The PDF document/report in the google drive is also the PDF document (New Document) from your form in the PDF Editor. So fixing the New Document PDF should fix the PDF document in the google drive also.

    I hope this help. Let us know if issue persist.