Payment Error

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    signqueen
    Asked on October 28, 2020 at 11:48 AM

    Hello there. Could you please look at my form https://form.jotform.com/202995878430165

    Customers are receiving a "Payment Error" when they try to submit. The error says "The "Authorization" http header of your request was malformed. The header value is expected tobe of the format "brearer TOKEN", where TOKEN is to be replaced with your access token.

    I have been just copying forms over and over and haven't had this issue before. So, what I'm saying is, I haven't changed anything and do not know how to fix this.

    Thank you in advance for your help.

  • Profile Image
    FelipeSantana
    Answered on October 28, 2020 at 01:08 PM

    Hello @signqueen,

    We do apologize for the inconvenience that you have experienced.

    After checking your form 12/4 Paint Party: Ashcraft Ortho, I can see that you have the Square integration connected to the form. As far as I can tell the connection is working and the form seems to be in good standing.

    However, the error you are mentioning occurs when there is a connection issue between JotForm and Square. This can be resolved by refreshing the connection to your Square account. Can you kindly try disconnecting your Square integration and then reconnecting again?

    If the issue persists, please log out of your account and clear your browser's cache and cookies and try again.

    Please let us know if you require further assistance, we will be happy to help.

  • Profile Image
    signqueen
    Answered on October 28, 2020 at 03:22 PM

    Thank you so much. Is there anyway you could walk me through that? I'm unsure how to disconnect and reconnect the Square integration.


  • Profile Image
    FelipeSantana
    Answered on October 28, 2020 at 04:15 PM

    Sure thing, Here is a screen recording to demonstrate how to disconnect and reconnect the Square integration.

    1603916108_5f99d14c5f9cc_howToRefreshStr