My Form Fields have lost their Lengths

  • Profile Image
    tonyimbruglia
    Asked on October 28, 2020 at 11:50 AM

    I have spent days on this form and was very happy with the way it was working and looked.

    I went to continue editing it this morning and now most of the fields have lost their lengths!

    Some look fine but when previewed, they all look much smaller than what I originally designed. It seems to be the Fixed Width Option that is playing up. Most fields have a Fixed Width of 310 px and most have the Shrink attribute on. Also, most are hidden waiting for Conditions to be met.

    The form is here: https://form.jotform.com/202961209948059

    I have tried to revert to earlier versions of the form but they all seem to be the same.

    Something has gone wrong overnight! It was working perfectly. I am devastated.

    Can this be investigated and fixed, please.

  • Profile Image
    BJoanna
    Answered on October 28, 2020 at 01:17 PM

    Sorry for the inconvenience this may have caused you. I'm not sure how this happened, but you can resolve it by adding this CSS code to your form:

    .fixed-width .form-dropdown, .fixed-width .form-textarea, .fixed-width .form-textbox {

      max-width: 100%;

      min-width: 310px!important;

    }

    How to Inject Custom CSS Codes

    Here is my cloned form where I added the mentions CSS code - https://form.jotform.com/203014713568956

    1603905245_5f99a6dd16f52_form2.PNG

  • Profile Image
    tonyimbruglia
    Answered on October 29, 2020 at 05:28 AM
    THANK YOU SOOOOOOO MUCH.

    It’s back brilliant so I can continue with this amazing piece of software.

    Thanks for your continued support.

    Kind Regards,

    Tony Imbruglia JP, Dip. FMBM
    Authorised Credit Representative
    M: 0480 024 311
    E: tony@mymps.com.au

    Credit Representative No. 494854 is authorised under Australian Credit Licence 389328

    My Mortgage Professionals Pty Ltd

    P: 1300 MYMORTGAGE (1300 696 678)
    F: (02) 9475 4425
    www.mymps.com.au

    My business is built on referrals from satisfied clients.
    The biggest compliment you can pay me is to recommend my services to others.


    This message together er with any attachment is intended for the use of the person to whom it is addressed and contains information that is privileged and confidential. If you are not the intended recipient, or the employee or agent responsible for its delivery to the intended recipient, you are hereby notified that any dissemination, distribution or copying of it is strictly prohibited. Please notify us if you have received it in error, and otherwise take all necessary steps to delete it from any transient or permanent storage device or medium and notify us by return email or by telephone. Any views expressed in this email and any files transmitted with it are those of the individual sender, except where the sender specifically states them to be the views of our business. We do not represent or warrant that the attached files are free from computer viruses or other defects. The user assumes all responsibility for any loss or damage resulting directly or indirectly from the use of any attached files.
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    ...
  • Profile Image
    tonyimbruglia
    Answered on October 29, 2020 at 05:28 AM
    Hi again,

    Now my Sub-text is wrapping. Can this be adjusted too with CSS?


    Kind Regards,

    Tony Imbruglia JP, Dip. FMBM
    Authorised Credit Representative
    M: 0480 024 311
    E: tony@mymps.com.au

    Credit Representative No. 494854 is authorised under Australian Credit Licence 389328

    My Mortgage Professionals Pty Ltd

    P: 1300 MYMORTGAGE (1300 696 678)
    F: (02) 9475 4425
    www.mymps.com.au

    My business is built on referrals from satisfied clients.
    The biggest compliment you can pay me is to recommend my services to others.


    This message together er with any attachment is intended for the use of the person to whom it is addressed and contains information that is privileged and confidential. If you are not the intended recipient, or the employee or agent responsible for its delivery to the intended recipient, you are hereby notified that any dissemination, distribution or copying of it is strictly prohibited. Please notify us if you have received it in error, and otherwise take all necessary steps to delete it from any transient or permanent storage device or medium and notify us by return email or by telephone. Any views expressed in this email and any files transmitted with it are those of the individual sender, except where the sender specifically states them to be the views of our business. We do not represent or warrant that the attached files are free from computer viruses or other defects. The user assumes all responsibility for any loss or damage resulting directly or indirectly from the use of any attached files.
    We are committed to protecting your privacy. We may use the information you provide to assist you with your credit needs, including the preparation and submission of loan applications. We also use it to send you product information and promotional material. From time to time this will include direct marketing communications but we will always give you the option of not receiving these communications. We provide your information to our credit licensee (Connective Credit Services Pty Ltd ABN 51 143 651 496) and the companies with whom you choose to deal with (and their representatives). We may also provide your information to contractors who supply services to us (e.g. to handle mailings on our behalf), and to others if we are required to do so by law. We do not rent or sell your information.
    Our Privacy Policy contains information about how you can access and ask us to correct your information or make a privacy-related complaint. You can obtain a copy by contacting your broker or visiting our website.
    Your consent - By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
    For more information on your privacy rights please visit www.privacy.gov.au


    ...
  • Profile Image
    tonyimbruglia
    Answered on October 29, 2020 at 05:28 AM
    Oh my God, it’s happened again? Even with the CSS code installed?????

    HELLLLLLLPPPPPP!


    Kind Regards,

    Tony Imbruglia JP, Dip. FMBM
    Authorised Credit Representative
    M: 0480 024 311
    E: tony@mymps.com.au

    Credit Representative No. 494854 is authorised under Australian Credit Licence 389328

    My Mortgage Professionals Pty Ltd

    P: 1300 MYMORTGAGE (1300 696 678)
    F: (02) 9475 4425
    www.mymps.com.au

    My business is built on referrals from satisfied clients.
    The biggest compliment you can pay me is to recommend my services to others.


    This message together er with any attachment is intended for the use of the person to whom it is addressed and contains information that is privileged and confidential. If you are not the intended recipient, or the employee or agent responsible for its delivery to the intended recipient, you are hereby notified that any dissemination, distribution or copying of it is strictly prohibited. Please notify us if you have received it in error, and otherwise take all necessary steps to delete it from any transient or permanent storage device or medium and notify us by return email or by telephone. Any views expressed in this email and any files transmitted with it are those of the individual sender, except where the sender specifically states them to be the views of our business. We do not represent or warrant that the attached files are free from computer viruses or other defects. The user assumes all responsibility for any loss or damage resulting directly or indirectly from the use of any attached files.
    We are committed to protecting your privacy. We may use the information you provide to assist you with your credit needs, including the preparation and submission of loan applications. We also use it to send you product information and promotional material. From time to time this will include direct marketing communications but we will always give you the option of not receiving these communications. We provide your information to our credit licensee (Connective Credit Services Pty Ltd ABN 51 143 651 496) and the companies with whom you choose to deal with (and their representatives). We may also provide your information to contractors who supply services to us (e.g. to handle mailings on our behalf), and to others if we are required to do so by law. We do not rent or sell your information.
    Our Privacy Policy contains information about how you can access and ask us to correct your information or make a privacy-related complaint. You can obtain a copy by contacting your broker or visiting our website.
    Your consent - By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
    For more information on your privacy rights please visit www.privacy.gov.au


    ...
  • Profile Image
    Johann_A
    Answered on October 29, 2020 at 06:52 AM

    Greetings,

    I will be happy to help. When I checked your form on preview mode it seems to be fine. The Sub-text has normal Lengths and also your box fields.

    See the picture below :

    1603968408_5f9a9d981c42b_Debt to Income


    1603968429_5f9a9dadccee3_Debt to Income


    Did you check your form on the preview mode? Can you also join a picture of what you are seeing?

    Guide: how-to-post-screenshots-to-our-support-forum

    Thanks a lot,

    Johann.



  • Profile Image
    tonyimbruglia
    Answered on October 29, 2020 at 09:28 AM
    You know what! You’re right! It’s fine in preview mode and live. It’s just that editor shows things wrong and all over the place sometimes. Very frustrating when you think something is wrong. So to bother you.
    Sent from Tony Imbruglia's iPhone
    ...
  • Profile Image
    Yvette_L
    Answered on October 29, 2020 at 09:38 AM

    Thank you for confirming it's working alright now.

    Please do reach out to us if there's anything else we can help you with! :)

    Thanks!