JotForm tables: Decryption prcoess failed error message.

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    talldan66
    Asked on October 28, 2020 at 12:02 PM

    My submissions are not decrypting, so I cannot search, filter or sort. This is a heavily used form, but a new development.

    I've already cleared my cache, logged out and logged back in again. Closed the tab and re-opened. Thoughts?1603900783_5f99956f55856_Screenshot 20201603900783_5f99956f0ac19_Screenshot 20201603900783_5f99956f0bbcd_Screenshot 2020

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    Yvette_L
    Answered on October 28, 2020 at 01:27 PM

    Thank you for contacting us.

    I've cleared your form caches on our servers. You may try to clear now your browser caches and see if it makes a difference. You can also try accessing your submissions from another browser.

    Please do let us know if the issue still remains after trying these steps.

    Thank you!

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    talldan66
    Answered on October 28, 2020 at 02:06 PM

    Chrome and Edge with clear caches still will not decrypt.

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    Basil_A
    Answered on October 28, 2020 at 04:32 PM

    Hi,

    Let me escalate this to our back end team to check further. Once there is an update we will let you know via this ticket.

    Thank you for your patience.

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    talldan66
    Answered on October 29, 2020 at 11:17 AM

    Now it's even worse. I can't even access the submissions. Everything is grayed out and nothing is visible.

    Update around noon: Things appear to be back up and running. Decryption appears to be back to normal.

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    ashwin_d
    Answered on October 29, 2020 at 12:19 PM

    I am glad to know that you are able to view submissions as expected. Please confirm if everything is working fine and we will cancel the ticket.

    We will wait for your response.

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    Kiran
    Answered on October 29, 2020 at 02:26 PM

    Apologies for the trouble being caused. Our backend team has confirmed that the system is stable now and should be working fine. We request you to check again and let us know if you notice any further issue. We will be happy to take a look again.

    Thank you!

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    talldan66
    Answered on October 31, 2020 at 08:57 PM

    My only remaining question is that there was clearly a back-end issue. We got several forms that were basically "Jotform is down" on the 28th/29th, yet the status report of the past week (https://status.jotform.com/#week) shows no incidents.
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    Patrick_R
    Answered on October 31, 2020 at 11:50 PM

    Hello! As your last query deals with the different matter, we'll answer it here: https://www.jotform.com/answers/2671487

    Thank you!