Error with integration of Authorize.Net

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    Andrew_Cooper
    Asked on October 28, 2020 at 01:19 PM

    Hello, we are trying to integrate our form with Authorize.Net but keep getting an error stating "Error during transaction. The merchant login ID or password is invalid or the account is inactive".

    We have confirmed our Authorize.Net account is in live mode, our Jotform is not in sandbox mode, we also confirmed our API login ID is correct and our transaction key should be and we will try resetting that after we have this answered if not resolved.

    Authorize.Net support wanted to ensure the endpoint is going to the correct URL but I don't see where I can see that so I wanted to get that answer from you. Where is the API endpoint going?


    Thank you

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    Welvin
    Answered on October 28, 2020 at 04:06 PM

    It seems that you've been migrated to our Enterprise server. I have forwarded this ticket to our Enterprise team for them to check this problem for you.

    As for the Endpoint, there is no way we can check that, but I believe the endpoints are the same. If not, I believe it is properly set. The problem could be related to migration.

    Thanks

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    Andrew_Cooper
    Answered on October 28, 2020 at 04:46 PM

    Ok. Please have the enterprise team update as soon as possible.

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    david
    Answered on October 28, 2020 at 06:01 PM

    Hi Andrew,

    It looks like your payment field is still in Sandbox mode:

    1603922403_5f99e9e329bf9_Capture1.PNG


    This will only accept Sandbox account keys. If you want to use it in Live mode, change this setting to "No" and then press "Continue" at the bottom of the menu to save the changes. I did test the integration in Sandbox mode and it is fully functional with Sandbox keys. Live mode should also be functional with Live mode keys.

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    Andrew_Cooper
    Answered on October 28, 2020 at 08:30 PM

    We do not have it in sandbox mode. It has been on No. I have even tried turning it back on and off again with no resolution. If it is showing on from your side something is wrong as it is not on ours. The other support person mentioned a different issue. Is there a number I can call to work through these issues in a more efficient manner?

    1603931375_5f9a0cef9a961_

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    david
    Answered on October 29, 2020 at 01:39 PM

    Hi Andrew,

    Just to confirm, you are logging in to your Enterprise account and editing the Enterprise copy of the form correct? The form on your Enterprise server is still in Sandbox mode. Make sure to log in to:

    https://nchmd.jotform.com

    And modify that copy of the form. I checked just now and the Enterprise copy of the form is indeed still in Sandbox mode:

    1603993171_5f9afe5335189_Capture1.PNG