HELP!!! I upgraded the Incorrect Account!!!!

  • AAH_Learntech
    Asked on October 28, 2020 at 1:20 PM

    I upgraded the incorrect account to the Gold Plan and need to switch the upgrade to the correct account. Please HELP!!! ASAP!!!

    My email is kelly.campbell@aah.org or 414-587-6214

    I need to switch the Gold Upgrade to our Main Account, not the sub account. Please help!!

    Thanks!

  • Jeanette JotForm Support
    Replied on October 28, 2020 at 3:36 PM

    You have you paid for 2 accounts today under the corporate domain @advocatehealth.com 

    Please confirm which one is the one you wish to cancel and get refunded?

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  • AAH_Learntech
    Replied on October 29, 2020 at 2:07 PM

    Please cancel the AAH_Learntech upgrade - and thank you so very very much!!

  • Basil JotForm Support
    Replied on October 29, 2020 at 4:43 PM

    Hi,

    As per your request, the subscription for the account "AAH_Learntech" has been cancelled. Please allow 2 - 5 days for the refund to be processed.

    Please let us know if you require any further assistance.