How do fix these issues?

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    KahalaBiosciences
    Asked on October 28, 2020 at 01:36 PM

    Todays error 10/28/20

    Sorry, decryption process failed...

    When would these be resolved? Can this be fixed with an upgrade? 1603906566_5f99ac062aa28_


    Yesterdays error 10/27/20

    1603906592_5f99ac20f1329_





  • Profile Image
    Carlos_C
    Answered on October 28, 2020 at 04:35 PM

    Hello There.

    Could you please provide us with the form URL/ID that is affected by the error?

    Also please let us know if the second error is happening when you try to open an encrypted form?

    Please feel free to reach out if you have other questions or need some more help. I will be happy to help!