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joshua.vanceAsked on October 28, 2020 at 2:07 PM
Please see image below. Matrix Dynamique is showing up vertically, not horizontally.
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enterprisesupportteamReplied on October 28, 2020 at 5:00 PM
Hello @joshua.vance,
We do apologize for any inconvenience that you have experienced.
After checking your account, I have found that you currently have many active forms and I am unaware of which one is causing the issue. I went ahead and took a look at your form titled Case Investigation Form [2], can you confirm if this is the correct form?
Upon checking the form, I found that the sections are displayed vertically. Here is a screenshot for verification.
However, I did notice that in the mobile view the fields are showing up horizontally and that is happening due to the screen width.
Do you want these fields to be horizontal at all times?
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enterprisesupportteamReplied on October 28, 2020 at 5:02 PM
My apologies, I meant to say that the fields are showing up horizontally via the desktop view and vertically in the mobile view.
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joshua.vanceReplied on October 28, 2020 at 5:28 PMYes, case investigation form [2] is correct. We have several individuals
who use the forms and they have all reported that matrix dynamique is not
working as it should, so perhaps you're using a different browser from us.
We use chrome. Thanks.
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Josh Vance, MPH, MEd
Epidemiologist | Pitkin County Public Health
0405 Castle Creek Rd., Suite 112 | Aspen, CO 81611
Cell: 970.319.8545
Website: www.pitkincounty.com/publichealth
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Niko_NReplied on October 28, 2020 at 8:57 PM
Hi Josh,
We apologize for the inconvenience.
I've checked your form using different browsers and was not able to replicate the issue:
Chrome:
Firefox:
Edge:
Could you please kindly clear your browser cache and check again? If the issue persists, please try to access using any other browser or device and check.
Please give a try and let u know if the issue persists.
Thank you!