Matrix Dynamique

  • joshua.vance
    Asked on October 28, 2020 at 2:07 PM

    Please see image below. Matrix Dynamique is showing up vertically, not horizontally.

    Jotform Thread 2663291 Screenshot
  • enterprisesupportteam
    Replied on October 28, 2020 at 5:00 PM

    Hello @joshua.vance,

    We do apologize for any inconvenience that you have experienced.

    After checking your account, I have found that you currently have many active forms and I am unaware of which one is causing the issue. I went ahead and took a look at your form titled Case Investigation Form [2], can you confirm if this is the correct form?

    Upon checking the form, I found that the sections are displayed vertically. Here is a screenshot for verification.

    1603918578 5f99daf206eb7 Screenshot (355 Screenshot 10

    However, I did notice that in the mobile view the fields are showing up horizontally and that is happening due to the screen width.

    1603918774 5f99dbb6a0d68 Screenshot (356 Screenshot 21

    Do you want these fields to be horizontal at all times?

  • enterprisesupportteam
    Replied on October 28, 2020 at 5:02 PM

    My apologies, I meant to say that the fields are showing up horizontally via the desktop view and vertically in the mobile view.

  • joshua.vance
    Replied on October 28, 2020 at 5:28 PM
    Yes, case investigation form [2] is correct. We have several individuals
    who use the forms and they have all reported that matrix dynamique is not
    working as it should, so perhaps you're using a different browser from us.
    We use chrome. Thanks.
    *---*
    Josh Vance, MPH, MEd
    Epidemiologist | Pitkin County Public Health
    0405 Castle Creek Rd., Suite 112 | Aspen, CO 81611
    Cell: 970.319.8545
    Website: www.pitkincounty.com/publichealth
    ...
  • Niko_N
    Replied on October 28, 2020 at 8:57 PM

    Hi Josh,

    We apologize for the inconvenience.

    I've checked your form using different browsers and was not able to replicate the issue:

    Chrome:

    1603932925 5f9a12fd204e7  Screenshot 10

    Firefox:

    1603932951 5f9a1317e5d2a  Screenshot 21

    Edge:

    1603932975 5f9a132f5829a  Screenshot 32

    Could you please kindly clear your browser cache and check again? If the issue persists, please try to access using any other browser or device and check.

    Please give a try and let u know if the issue persists.

    Thank you!