HIPAA > JotForm Tables: Decryption Process Failed

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    jafco
    Asked on October 28, 2020 at 03:07 PM

    Good afternoon,

    On the table spread of one of our forms it has an error message that pops up stating "Sorry, decryption process failed..." This error message is blocking the ability to sort or download submission data. I have tried to select "Ignore decryption" as well as "retry decryption" however the issue still persists. The error message has been present for the last few hours and will not resolve.  Please advise.

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    EltonCris
    Answered on October 28, 2020 at 06:07 PM

    We're truly sorry about that. We are aware of this problem as reported by others. I have now escalated your ticket to our developers so you will be informed here as soon as the problem is fixed.

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    Kiran
    Answered on October 29, 2020 at 10:20 AM

    We are sorry for the inconvenience this may have caused. We have received an update from our backend team that the issue is now resolved. Could you check again and let us know if you notice any issue with the submissions? We will be happy to take a look again.

    Thanks!

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    galenmedicalgroup
    Answered on October 29, 2020 at 11:03 AM

    I just found this question and wanted to chime in that I'm getting the same error on multiple forms.

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    BJoanna
    Answered on October 29, 2020 at 12:39 PM

    @galenmedicalgroup

    Sorry for the inconvenience this may have caused you. We currently have an issue with our HIPAA servers. Our developers are already informed and they are working on it. We will update you via this support ticket once the issue is resolved.

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    Kiran
    Answered on October 29, 2020 at 02:22 PM

    Apologies for the trouble being caused. Our backend team has confirmed that the system is stable now and should be working fine. We request you to check again and let us know if you notice any further issue. We will be happy to take a look again.

    Thank you!