Adult Medical Form not displaying on few IPADS

  • yajurverma32
    Asked on October 28, 2020 at 3:24 PM

    https://form.jotform.com/202764823584058

    Website Link

    https://www.sudburyorthodontics.ca/adult-medical-history-form/

    The above given form is not displaying properly on few of our office IOS Ipads.

    Since we use IPADS to get the forms filled from the patients.

  • Welvin Support Team Lead
    Replied on October 28, 2020 at 6:10 PM

    When you say it is not displaying properly, do you mean it is cut off at the bottom or the margin/padding is incorrect? Can you clarify which part is not displaying properly?

    The form was embedded as an iframe, I see no reason it would fail to display.

    If the issue persists, please try embedding using our default embed method (https://www.jotform.com/help/34-Embedding-a-Form-to-a-Web-Page).

    Thanks

  • yajurverma32
    Replied on October 28, 2020 at 7:28 PM
    I meant it doesn’t appear at all on few iPads but it appears only on 1 iPad.
    ...
  • jherwin
    Replied on October 28, 2020 at 11:02 PM

    I tried your webpage in the IPADS simulator, but I was unable to replicate the issue. Can you please tell us what IPAD model you are using so we can test it with the same?

    Also, please show us a screenshot of your webpage when you open it on the IPAD that is not showing the form.

    Guide: how-to-post-screenshots-to-our-support-forum

    Looking forward to your response.

  • yajurverma32
    Replied on October 29, 2020 at 3:56 PM

    1604001356 5f9b1e4c821da IMG 2506 Screenshot 10Please find the attached image showing the same page on two different ipads.

    The form appears on 1 ipad but doesnt appear on other 2 ipads

  • Welvin Support Team Lead
    Replied on October 29, 2020 at 5:17 PM

    Thank you for the screenshot.

    Can you try the default embed?

    I see no reason why the form won't show up since it's currently embedded as an iframe which is useful for preventing script conflicts.

    Thanks