Adult Medical Form not displaying on few IPADS

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    yajurverma32
    Asked on October 28, 2020 at 03:24 PM

    https://form.jotform.com/202764823584058

    Website Link

    https://www.sudburyorthodontics.ca/adult-medical-history-form/

    The above given form is not displaying properly on few of our office IOS Ipads.

    Since we use IPADS to get the forms filled from the patients.

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    Welvin
    Answered on October 28, 2020 at 06:10 PM

    When you say it is not displaying properly, do you mean it is cut off at the bottom or the margin/padding is incorrect? Can you clarify which part is not displaying properly?

    The form was embedded as an iframe, I see no reason it would fail to display.

    If the issue persists, please try embedding using our default embed method (https://www.jotform.com/help/34-Embedding-a-Form-to-a-Web-Page).

    Thanks

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    yajurverma32
    Answered on October 28, 2020 at 07:28 PM
    I meant it doesn’t appear at all on few iPads but it appears only on 1 iPad.
    ...
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    jherwin
    Answered on October 28, 2020 at 11:02 PM

    I tried your webpage in the IPADS simulator, but I was unable to replicate the issue. Can you please tell us what IPAD model you are using so we can test it with the same?

    Also, please show us a screenshot of your webpage when you open it on the IPAD that is not showing the form.

    Guide: how-to-post-screenshots-to-our-support-forum

    Looking forward to your response.

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    yajurverma32
    Answered on October 29, 2020 at 03:56 PM

    1604001356_5f9b1e4c821da_IMG_2506.jpgPlease find the attached image showing the same page on two different ipads.

    The form appears on 1 ipad but doesnt appear on other 2 ipads

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    Welvin
    Answered on October 29, 2020 at 05:17 PM

    Thank you for the screenshot.

    Can you try the default embed?

    I see no reason why the form won't show up since it's currently embedded as an iframe which is useful for preventing script conflicts.

    Thanks