Blank Page on PDF

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    Sydney 
    Asked on October 28, 2020 at 04:17 PM

    There is a blank page showing up on my PDF when a submission is sent

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    VincentJay
    Answered on October 28, 2020 at 06:56 PM

    Hi,

    Is the PDF document a blank or there's a page that is blank?

    Please share the form link so we can check it further. Also, please check your email settings and make sure that the PDF attachment is enabled.

    1603925774_5f99f70e22f66_vzcv5f.png

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    sydneyswan
    Answered on October 28, 2020 at 11:45 PM

    Hi,

    The PDF is correct, it just adds an extra page at the end that is blank.

    Yes I have the PDF attachment selected. Here is the link

    https://form.jotform.com/201968152921255


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    BJoanna
    Answered on October 29, 2020 at 03:53 AM

    Is the issue only related to the ISL From PDF that is attached to your Notification?

    I was able to replicate the issue when I downloaded the latest submissions from the PDF Editor. When I inspected your PDF Document I saw that there a few fields that are outside of the page margins and that might be causing the issue.

    1603957828_5f9a7444d411d_page.PNG

    1603957866_5f9a746a323b5_page1.PNG

    Please adjust them to fit within the page margins to see if that will resolve the issue.

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    sydneyswan
    Answered on October 29, 2020 at 12:34 PM

    Thank you for your reply

    I couldn't actually change the size of those fields, the system is very slow and it sizes them that way automatically. When I tried to make them smaller, they just go back to the large size

    I instead re-spaced some other fields to avoid that case, it still adds a blank page at the end of the PDF

    https://form.jotform.com/201968152921255


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    VincentJay
    Answered on October 29, 2020 at 01:51 PM

    Hi,

    Did you customize the PDF document? If not, please try creating a new PDF document and deleted the previous one. After that, let us know if the issue still persists.

    1603993808_5f9b00d0e0929_bvnvf33.gif

    You can also try creating it manually with the Blank page. Add the form field data you want to show on your form. Here's a screencast guide:

    1603993864_5f9b0108d34a9_njuih89.gif

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    sydneyswan
    Answered on October 29, 2020 at 02:58 PM

    Hi.

    Yes I did customize the PDF form and it took way too long to re-do it. I understand how to re-size the field, however the system is very very slow for large forms, and glitches.

    I wont be re-doing it. Can you look for other possible solutions?

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    VincentJay
    Answered on October 29, 2020 at 04:43 PM

    Thank you for updating us.

    I understand. I checked your PDF editor and there are multiple PDF documents. I think you're referring to the last one.

    If yes, please try this method, add a Page Break elements to each page where you want to end the page. This will avoid the field position in the middle of the pages.

    1604004130_5f9b29228db6e_vvdd4de.png

    You can also give the Box and Page Break a try. Here's a screencast guide on how to do it: (it will be easier to customize the PDF)

    1604004226_5f9b2982cd70a_dbd4d.gif